Customer Service Executive - Global Logistics & Freight Transportation

Join Kintetsu World Express, a global leader in logistics and freight transportation, as a Customer Service Executive in the heart of Bali. This is your opportunity to play a pivotal role in coordinating seamless regional and international shipments, collaborating with our dedicated team to ensure customer satisfaction and operational excellence. Based in Denpasar, you'll be part of a dynamic environment that values innovation and customer-centric solutions.

As a Customer Service Executive, you will be the first point of contact for our clients, handling inquiries, resolving issues, and providing exceptional service. Your daily tasks will involve managing customer relationships, tracking shipments, and utilizing our state-of-the-art logistics software to ensure timely and efficient delivery. This role offers a unique blend of challenge and reward, with opportunities for professional growth and development within a reputable global company.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints, providing prompt and professional responses.
• Coordinate with internal teams to ensure seamless shipment processing and delivery.
• Utilize logistics software such as SAP and Oracle to track and manage shipments.
• Assist in the development and implementation of customer service strategies.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Collaborate with the marketing team to promote our services and enhance customer engagement.
• Stay updated with industry trends and best practices in logistics and customer service.
• Participate in training programs to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum 2 years of experience in customer service or a related role in the logistics industry.
• Proficient in English and Bahasa Indonesia.
• Familiarity with logistics software such as SAP and Oracle is a plus.
• Strong communication and interpersonal skills.
• Ability to work under pressure and meet tight deadlines.
• Team player with a collaborative approach.
• Valid SIM (Surat Izin Mengemudi) and clean driving record.

🛠️ Keahlian

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